FAQs

Location

DWAB is based in North Somerset, although the wonders of technology allow clients from all around the world!

Process

Be it a branding request, or a creative writing request, our process is the same:

  1. You will have a free and friendly chat to discuss your requirements.

  2. You will receive a contract including the project’s quote and a plan of action for your requirements.

  3. You will receive PDF of initial concepts for you to decide how it will proceed.

  4. You will receive regular updates.

  5. You will receive a final draft for your approval.

  6. Voilà! You’ll have a great end product!

Contract

We have a basic contract that is tailored for each project and covers both ourselves and our clients; this is signed before any work commencing, detailing payment details, timescale, number of revisions (if applicable) and any specific requirements. 

Payment

We’re happy to be flexible on these milestones should the project require it.

50% DEPOSIT
This is once you sign your contract and is to secure your project in our calendar.  Once the project has commenced, deposits are non-refundable.

25% ON DELIVERY
This is once we have delivered the content in a final draft format. We can discuss this milestone before the project commences.

25% ON COMPLETION
This is once you confirm you are happy with the final product.

Payment Methods

We accept payment by bank transfer. Payment must be made within 15 days of the invoice date. We bill in GBP pound sterling.